Non-attendance and late rescheduling fees
Still Point Osteopathy has a strict cancellation, rescheduling and non-attendance policy. These terms and conditions are agreed to by making your appointment and by signing your initial consultation form.
We request that all changes to appointments be carried out at least 24hrs prior to your scheduled appointment to avoid incurring fees listed below.
- 50% of consultation fee applies if an appointment is cancelled or rescheduled within 24 hours of the scheduled appointment.
- 100% of the consultation fee applies if the appoint is booked outside of normal business hours (9am – 5pm)
- In continual cases of rescheduling/cancellations, we may request that the full consultation fee is prepaid confirming your allocated time slot. This amount will be non-refundable and cannot be changed to another time.
- 100% of consultation fee applies if appointment is booked for Saturday or Sunday.
We understand that illness occurs and appointments do get cancelled at the last minute. It would however be unfair of us to use a case by case system. To avoid this, invoices will apply to all of the above situations.
In an effort to minimise cancellation and rescheduling fees, in addition to your booking confirmation email we send out confirmation text reminders 48 hours prior to your appointment. These reminders require a response of YES, NO or RESCHEDULE. These responses are requested during business hours on the day of receiving such reminder.
If you are late to your appointment you are welcome to receive whatever time is left in your appointment. Due to a tightly booked schedule, we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.
Initial Consultation appointments will receive an email and text message with a new patient form attached. This form is to be completed prior to the appointment. Failure to complete paperwork will result in the form being filled in during the allocated treatment time.